Jeffrey Lockett. Their representatives are rude and offer no help whatsoever. They're holding my 20 dollars hostage because I have a P.O. I had to issue a check for someone to cash for me. I would just completely agree with everything mentioned above. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. They cannot accept a paper check for deposit. This experience was not without its delays and frustrations. He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. Never again. Go2Bank digital banking app is by far the leader in the industry. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. Oklahoma City, OK, Brenda Leavy They then put me on hold and came back with yes we see a transaction but their bank has the money. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! Suddenly I'm transferred to Go2 and it sucks. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. The customer service is highly unprofessional. Used the account for several months without problems. Damaris Santiago I hope this review saves someone from this frustration. EVER happened in the 2 years Ive been with them! Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. In the last 4 months. Learn more about GO2bank's products and services. 2 separate payments done 3 weeks apart. Companies that are paying subscribers can be identified as such in the Company Details section of their profile. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. So now Im pissed off. You call in, answer don't questions and they will fix it ASAP. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! With hidden fees and charges. I was leary at first because the bank is digital not a physical place I could go visit. 2 reviews. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. It keeps saying error try again! The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Their customer service is a bad joke. Any other cash supplementation will have a charge. I have been using GoBank for a long time now. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. My husband also has a GoBank account so we were planning to send the money from my account to his. La Habra, CA, TX. Waiting for team to manually unlock it. Coincidentally it was when I paid off my entire statement. Download the app to open an account or visit GO2bank.com to learn more. I want to see what happens next. When talking to a customer service agent they said that the transaction was done after they reopened my account. This can upset balance transfers and cause banking issues. I will have to look for another bank. How do I report my GO2bank debit card lost or stolen? Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. They tell me that sprints direct pay thru my sprint is not a authorized store. This needs to be reported to whoever is in charge of the online banking . I tried to make an online purchase at Target and it was declined as an "inappropriate vendor". when 2 days before my phone bill wouldn't go threw? Notified GoBank immediately & was told "the transaction is pending, so we can't do anything for 7-10 days" Although my card is in my possession, someone withdrew money & they rejected my complaint/notification of fraudulent activity & closed the investigation immediately (twice). No customer service person can help you. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. Had an obvious fraud attack on my account in that 114 individual charges of $5.43 were posted in matter of several hours. Brooklyn, NY, Deb Hughes GO2bank is the flagship digital bank of Green Dot, which is FDIC-insured has served over 33 million customers over more than 20 years. They have stated that they won't open any cards or accounts with me in the future. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. Every contact link for support through them leads to a dead end. Also, there is no notification when the payment recipient cashes the check. DO NOT BANK with them. Prize: $1,000 to be awarded as credit or a check. Beekeeping Lady For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. Saint Paul, MN, bigmiker Some customers have found that their accounts were selected to close for no legitimate reason. Kerry Evans RN. All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. Report Fraud. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. Decatur, IL, Starlet That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. Over $300.00! Discounts on gasoline are best feature. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. Provo, UT, Robert Edward Green Dot made me switch to Go2 bank. Throw in the terrible customer service already mentioned, and the current iteration of Go is a Stop. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. A link has directed you to this review. Supporting documents may be required. Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Provide your card number or SSN. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. And you can change it up or down any time you want. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. Bank endangers customers and won't answer phone. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Electronic payments take two to three days if done before 1 p.m. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. They told me have company refund my money. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Customer service e is horrible. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. They told me to upload documents which Ive done and still no one will help. And forget any type of actual service. This happened 3 months ago. Customer service is lousy. In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. I wait a hour not fixed! Dont have nothing deposited to this bank at all. Be proud 2gobank u are truly scumbags just like the scumbag thieves . This is the worst bank ever. 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