When winter rolled around, our floors started bubbling up. The Guardian previously revealed that St. We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. He did not respond. Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. I enjoyed every moment. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). It is fairly new and I think that it isn't being given a fair review. Art review: Tartan, V&A Dundee. I closed on my beautiful Mungo home in the *** of *** (Lot#) on May 13. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. 92. Parent Review. Before it becomes structural and I have to have my house condemned. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. I will attach pictures! He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). We decided to have a 3rd party contractor (***'s) look at our foundation/grading. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. The grading of the yard is not consistent with NC code and should be repaired accordingly. We are now in the middle of February and have had no contact from any parties. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. Instructions for work was clear to complete at each location. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. Review plot plans and marked plans . Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage Stress free buying experience! Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. In October , we discovered the hardwood flooring separating all across the house on the ground floor. SOLD APR 6, 2023. Thank you. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. Ft. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. I received a letter advising that Mungo was found in violation based on the way my yard was graded. Pulte Homes has a reputation for building quality new construction homes. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. You can also call us on 020 3856 6068. After Dark: Lake Mungo. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You guys drop the ball and should work with us. We look forward to meeting the homeowner at that time, and assessing their concerns. I contacted the builder and the home advisor of these issues. No communication from project manager. We are committed to addressing all warrantable concerns, and look forward to working with the homeowner in resolving their issues. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. Today, I received a letter stating that my case was dismissed. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Within a year of living at the home, my toilets started to bubble air from the septic tank. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hold your hats, it's a dumpster fire. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . 07/01 - No response to 6/1 email, sent a follow up email. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? We have attemted to fit 2 Honda Accord's side by side. We had just moved in during January. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. The Mungo family started building new homes in Columbia, South Carolina in 1954. Mungo Homes has 50 employees. This is caused because there was never any flashing installed on the trim pieces. Taylor Morrison2. Valuation: $186,520. Upon laying the concrete foundation for the new house next door, my husbands car, truck, our siding and grass was splattered in concrete. Was able to work schedule as needed. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. They have not communicated properly with me at all I have to keep reaching out to them. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. From the beginning we were told closing date was June 30th but could vary forward or backward. Buy tickets, find event, venue and support act information and reviews for Mungo's Hi Fi and Eva Lazarus's upcoming concert at The Midnight Society in Portland on 23 Apr 2023. I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. William Lyon 8. 2022 Top Workplace in South Carolina Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. HVAC Company sent another email to Mungo. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The builder will not repair. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! 2,956 sqft. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. They responded on 4/8 stating that the Sr. Warranty Mgr said this would've been home owner maintenance. Pros Worked on my time Cons No benefits Was this review helpful? I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. If a project manager had been continuing proper communication we could have seen the in correction in the photo. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. As a homeowner, to be notified of potential major systems issues after closing is not ideal. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. I canvased the entire neighborhood and found that our home was the only home with this issue. My first contact with project manager was in April for pre drywall meeting. The top of the oven was loose and improperly installed. Posted 7:51:52 PM. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. He informed me it was sewage and I needed to contact my builder. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. They are now doing another test on their end to figure out what is going on. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . Upon her initial report to us, we conducted two mild tests of the substance. I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. I was informed that he was furloughed and that *** was gonna resume the job! I want this fixed. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! Reuben T. replied to my message that I should contact Mungo warranty. *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. They are giving me the run around about finding and fixing issue. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. Try a handmade pasta dish, or sip on a glass of wine. There were several miscommunications during this time about who was supposed to contacting the vendors for repair. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. This is a multi-location business. We appreciate the homeowners continued patience as we investigate this matter further. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. They even went ahead and landscaped in its place. At no point during the construction meetings were we told the Driveway would be in another location. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. Full-Time. BBB reports on known marketplace practices. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. Mgmt said to avoid talking to neighbors about issues with our homes. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. The average employee at Mungo Homes makes $51,445 per year. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. Cabinets were installed June 20, and flooring was just completed July 2. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. That is hazard my life and my kids . Scripted responses are not the same as personalized responses. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. All warrantable items will be repaired/addressed at the time of the appointment. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. The complaint has been investigated and resolved to the customers satisfaction. Construction was completed nearly 6 months. I've also left voicemails and have yet to get a call back. They did not do two test either. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. They have only paid for one testing and i have done my own testing. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. Negligence still happened at their hand. A portion of each home sold is invested in each local community. David Weekley. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. Current Employee, more than 3 years. Four months later, I have not received what was promised. Purchased a home from Mungo Homes on 12/9. Please help me to get Mungo to fix leak. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. He gave me the number of someone named Billy who arranged it. A lie and said we could not used FHA because FHA sanction.. Was found in violation based on 15 anonymous community ratings, please let the business. ) back with lie... 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