Everything else was A.O.K. I'll never purchase furniture from them again. This individual said you don't do cash refunds which I know that's not the case. After a year the mattress begin to sag on the middle. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. We require contact information to ensure our reviewers are real. Are you kidding me?! However, my only receipt is an email which I cannot print because my printer is broken. She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. needless to say, I was upset. American Home Shield - Spanish. No explanation or reason given. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! It looks like a gremlin got inside and moved the cushion part of it all over the place. I purchased Big Coverage. Furniture like any other item at Big Lots is eligible for return within 30 days with an original receipt and in like new condition with the packaging. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. I will never purchase anything of value at big lots. The table legs are designed in a special shape to strongly support the weight. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . Wish it had a better outcome or reason given. Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. I was in outrage when I went to return some seamless bras on Sisk Rd. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. In July I purchased a serta twin bed set for my disabled daughter. Many claims are approved instantly. We bought a sectional 3 months ago. Reciept number on itwill work. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. My husband and I bought a couch from big lots in June of '15. Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. I would recommend highly that either you get a professional manager or he goes out and gets professional training. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! .slider-title .featured-categories-title-bar { She then gave me another 10% off and I was supposed to be happy. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) I've had good experiences with their furniture and kitchen appliances. It is broken. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. You pay one time for your protection plan at the time of purchase. I decided to buy tables elsewhere. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. Don't see your question below? .title-bar h2.hr { Complete Big Lots customer service contact information. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Recently went to Big lots to purchase a couple of rugs. You can cancel it here. I understand now why people just stick to Dillard's and Macy's. What does the Allstate Protection Plan NOT cover? After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. DoI need to register my Allstate protection plan? I went to my local Big Lots stores to inquire. I usually keep my receipts on items like this but unfortunately, was not able to find it. Frequently bought together + Total price: Add both to Cart I purchase a mattress set from Big Lots. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. There are no deductibles! Got speakers as a gift can not use at all. This happened in your store by the Target super center in Huntsville AL. The exchange policy is just not good customer service. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. She seemed shocked. However, it is now September and it has steadily been falling apart. Furniture is bashed! We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. That is very obviously the problem. How does Allstate Protection for mattresses work? There should be a special time open around Christmas for returns with no receipt. Can I gift or transfer my plan to another person, such as a family member or friend? The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! Which again I wasn't. I bought a pool yesterday and filled it up. I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. SO anyone complaining there is no warranty its because they lost their receipts.. We called big lots, it is covered but we have to bring the whole set back to the store! I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. Don't see your question below? I will never shop at Big Lots again and am warning others of them too. What?? Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). Paid $120 plus $40 tip on top of the almost $1600 for the set. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. margin-left: 15px; You can also update your email address and password. You're in the right place. We do not own a truck and we are not renting a truck . We now have to keep a blanket over the recliner to . The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. I will try take it back this evening and see what I get. I bought it that way. Whatinformation do I need to provide in order to file a claim? I knew I should have followed my mind and purchased a mattress online. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Are you kidding??? text-align: center; We also purchased a sofa and love seat and tv stand. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. It is impossible to rely on stores to carry this item for long. I am so disappointed. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. I've spent a lot of money in there recently and I have all of my receipts. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. AJ Madison. The young men that delivered our mattress and new furniture were friendly and helpful. DO NOT CONFUSE THIS WITH OTHER SIMILAR LOOKING MODELS. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. Do I need to pay a deductible when I file a claim with Allstate? I am disgusted the way you do business. And, not all products are offered this protection service. I did not have the receipt for a curtain rod that I wanted to return. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. Yes. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Its past the 30 days so I'm stuck. Can I return it? With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. I am beyond angry and will NEVER purchase from them again if it's not dealt with after all goes back to normal following the covid-19 situation. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. !I bought a chair online but I changed my mind when the package arrived. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. Service 53 Value 44 Shipping 31 Returns 30 Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. I understand policy, what I will not do however, is pay for your employees coachable moments. You will be directed to Warrantech's site for assistance. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. We paid extra for delivery/ setup. What a Joke. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. I would not recommend buying from big lots. Handle completely broke off & chair leans totally to one side. Amazon. I didn't get the refund from her, but I got it from another lady. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps. So I never got the correct pair handed back to me. I had no idea I would be needing to return it or any type problem for thst matter. Don't blame BLs if you didn't keep your receipt. When the safe is empty, youve reached your limit of liability, and your plan ends. Thanks. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . Store wouldn't take it back with receipt. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. How do Allstate Protection Plans work with a manufacturers warranty? If it was in original shape I wouldn't have to return it! I love Big Lots they always have great prices and great merchandise. Nothing visibly wrong with the mechanism from what I can tell. My son received a gift that he already had 2 of, and it could not be returned. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. Bought a Lane Ottoman. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). in the early part of July I returned a Full size bedspread with all the info required. For a more comprehensive list of what is not covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. He wasn't pushy when we were shopping for new bedroom furniture. Anyways, I got home realized I grabbed the wrong size. Big Lots Credit Card. Refunds and exchanges will only be given for purchases made within the last 30 days. Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! Bought an oversized recliner in Nov 2 and it is already misshapen. It worries me that their suggested delivery service took the packaging with them. Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. Anything you need as fast as you need it! Went to put it up a week later and it was already broke out of box. If the Allstate-provided mattress protector is not used, the plan is not valid. I contacted Lane. Big Lots ordered me a new one. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. After sitting on trying to get comfortable night after night, I hate it! Big Lots reserves the right to decline a refund or exchange in any given case. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I guess I should of lied. Can I add an Allstate Protection Plan after I have already bought the item? I will try to return it but the comments on this worry me. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! So I am sick with mattress which I am going to have to replace myself. It will be brought out I can guarantee you that. Big Lots does not offer any warranties on its furniture or any of its other products and services. We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. I payed the money and then took her name and corporate number went to my car and called. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. Table weight capacity: 300lbs; Chair weight capacity: 200lbs. They sell out, so I was unaware of the damage within a month. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. 80 psi to gpm. NO common sense anymore!!! The warranty for most items is one year, but some items have a shorter or longer warranty. Never again will we purchase furniture at BIG LOTS. "It's a gift" doesn't work since buyers can get gift receipts. Ok so I go back home with my "exchanged" leggings. ReDiculse !!!!!! right: 100%; Big Lots ordered me a new one. The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. Oh, and by the way, this chair was only used by my 90 year old mother. *Pay attention to the return policy. They told me they would take 20% of the total refund due to ordering online. are u serious? Purchased a sectional living room set 1 year ago. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. Since I still have the sale receipt to see what we can work out. Register My Plan. .title-bar h2.hr:after { Paying cash. Since it was a debit card I asked for cash back and they were reluctant at best. No worries. Big Lots has an "F" rating with the BBB. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. My husband noticed a leg put on wrong. Big lots ranks 50 of 333 in supermarkets and malls category. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). The 3,859 sq. Yes, you can transfer your plan to another person by visiting www.AllstateProtectionPlans.com/biglots or contacting Allstate at 877-971-0095. I was told rudely no exchange without the sales receipt. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. Would never set foot in a Big Lots store again - they sell 3rd hand junk! Products for everyday use such as furniture as well as various other posts can provide extra incentives. Protection is not available for items under $10. I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. As soon as you let go of the knob, the fire goes out. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. Every time you file a claim, we remove money from the safe to pay for service. Buy a $400 chair to last 30 days?!?! I will be going back.. Bought a couch recliner in July 2016. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. Big Lots has Lots of Big Problems. Today is January 28,and it is not working. Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. What a piece of crap! I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. I asked could I pick them up in store amd they said no. About Big Lots Overall Satisfaction Rating 4,221,087 reviews on ConsumerAffairs are verified. I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! Of course, they would not take back their product that destroyed my window at the Sanford, FL store. 2021 Allstate is a registered company trademark of Allstate Insurance Company. } ft. home is a 4 bed, 4.0 bath property. Store Marion Ohio store thanks for helping out!! Her boss was there I think the district manager her boss was the mere. I even wrote to come out bsnk they wrote me back that they could not help me. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. Cannot return .. $900 for 6 months NOT WORTH IT! Yr warranty on the set. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. No. visit: Live BIG and Save Lots with the Big Lots Credit Card. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. The Benson lasted two months before the sag was intolerable. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. We purchased the umbrella 2/19/22. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. Due to moving, I wasn't able to put it on for about 2 weeks. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. It may look good but there is no quality to it. Just won't work anymore. In other cases, a specialist will guide you through next steps. This was put first time buying a brand new couch, so you can imagine our disappointment. Beware of furniture!! 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