Texted customer service; they were prompt to answer. They should have taken 50% off. Our members rave about our recurring view that helps them stay on top of what's due, pay bills on time, and avoid late fees and overdrafts. I did everything as was supposed to and set them all up Only to find the next morning that all of them had drooped. How to cancel Bouqs manually Send an email to support@thebouqs.zendesk.com and request cancellation support. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The Causebox subscription features handcrafted, socially conscious clothing, jewellery, skin care, and lifestyle items. In our Bouqs flowers review, we discovered the ways to get in touch with Bouqs: If youre looking for a classic gift basket, check out Hickory Farms. The orders display as Pending and not once has it ever said that Payment Declined Order Error or anything similar. This time sunflowers in arrangement was dead. In which case I was less than satisfied with the quality of my roses and the fact that I couldnt pick up my own first Bouquet. I pre-ordered my flowers 6 days in advance before the Valentines Day rush. The Bouqs is an affordable and convenient option that offers a streamlined service that is easy to understand and fairly cost-effective. Bottom line is not to trust this company with delivering quality flowers for your loved one. When there are no words to say, a bouquet of Bouqs flowers does the heavy lifting. The team is headquartered in Marina Del Rey, California. Due to limited carrier availability in Hawaii, deliveries might take a little longer. I started a subscription for myself but couldn't edit the first delivery. Your email address will not be published. Customers can choose between three different subscription options: Original for $44, Deluxe for $56 or Grand for $69. The flowers are well packaged and high quality. Required fields are marked *, This field is required Flowers never arrived on their birthday. I hope it brightens up the room some, and puts a much-needed smile on her face. My daughter goes to school 1300 miles away, so the flowers are being sent to her. Best Subscriptions. My sons, family and friends gifted me a subscription in memory of my boyfriend who passed away in January. She and her roommates loved receiving the beautiful flowers that arrived every month from Bouqs. Ordered flowers for my sister, they have been enroute to her for a week!!!! Not nearly like the nice bouquet in the pictures, sent with no water or plant food. Please use a valid email. The flower arrived and were absolutely gorgeous and just as they were pictured. Plus, exclusive discounts on one-time orders. -- CHEAP! Hi. Pick your frequency, with options from weekly to every other month. Ive actually used Bouqs to sent gifts in the past which after seeing the actual product myself, am a bit embarrassed that I used them. Bouqs offers free shipping for subscription orders. Canceling a Bouqs subscription is straightforward. However, the whole bouquet barely make up a full bouquet to fit a vase. I chose the Original, figuring that my mom appreciated flowers showing up more so than . were passionate about the simple, meaningful act of giving and receiving flowers. These values really resonate with us! The Bouqs offers same-day or next-day delivery for some ZIP codes. The Bouqs Co. was established in 2012. Bouqs flowers last longer because theyre sustainably farmed and some have lasted up to two weeks. Take my advice, call FTD. To make things worse, all the time wasted and money spent were for a bouquet of half wilting or wilted flowers. Currently, The Bouqs Co. ships to 49 States. Ruined a very special occasion for a good friend. Start your cancellation Select your Bouqs subscription, follow the short instructions on screen, then check your email for a confirmation. They were replaced, but I honestly couldnt trust an order to arrive on time and fresh. The Bouqs company is misleading in their subscriptions. We liked the flexibility of the Bouqs flower subscription. According to the Bouqs website, a Regular Unbreakable bouquet consists of 15 stems, while the Deluxe will have 30 stems. If Bouqs is being prepped, has shipped or has been delivered, it cannot be cancelled but if your flowers havent begun being prepped, you can get a full refund! Flowers stay fresher, longer thanks to farm-direct sourcing. Its especially convenient not having to run to the flower store to access the arrangements. For subscription-based flower delivery, Bouqs quality, selection, and price is virtually unmatched. Theres nothing worse than complicated steps and hidden clicks when youre trying to leave a subscription behind. I have to cut off all the green for them to fit in a vase (even a large one), and then arrange them by stem length to make them look pretty. Flowers are always fresh and bloom so beautifully. The flowers are super beautiful and thoughtfully picked out, they arrived in perfect condition even through the mail. The dominating greens I got were big and clunky and not at all what my children saw in the pic, and again, a whole different species of green. I always like shopping at bouqs to give flowers to my loved ones. Reels. I can only imagine what they will look like since they have been shipping for DAYS! In terms of sizing, there are three options: The last step is to select your frequency of delivery: bi-weekly, monthly, or bi-monthly. And I told him, basically that these are first-world complaints, so I did not really want to complain as much as send them an FYI, in the event other customers also complained. Our best deal Up to 30% off + free shipping. Heres a breakdown of the Regularly Unbreakable bouquet 4 stems of green, 2 stems of lilies and 3 stems snapdragon, the rest of it was a bunch of bear grass. I would have to agree. HORRIFIC customer service. This Bouqs Co. review will take an in-depth look at the brand and its products, customer ratings, promotions, and more, to help you answer that question. Do not order for Mothers Day! They werent! Flowers get delivered alive here, even in single-digit temperatures, but people that know how to handle flowers in the climate in which they live. A few have even sent me pictures. DO NOT WASTE YOUR MONEY! My 2nd order for our 93 yr old gma arrived on time, but filled with moldy, dried out flowers. They never delivered the flowers, never told me there was an issue on their end, I had to call them. Artisan Bouqs, which are designed by local florists, are delivered by a local carrier similar to traditional flower delivery. What is the point of picking an arrival day if they arent going to get there by the time? The type of sunflower in the pic and the type of sunflower I got are 2 different species. This Bouqs flower review aims to help you with the selection process and to find the florals that speak to you most. And they last nearly the full 2 weeks between deliveries! The Bouqs flower arrangements cost anywhere from $39 to $125 or more, depending on your selection. Simple, subtle and elegant, was the impression we got upon taking in the Bouqs Glowing bouquet in our Bouqs flowers review. flowers were crushed and broken first time i ordered and they were delivered to my sister. The original costs $59, the deluxe costs $74, and the grand costs $89. Related Accounts. Crap since. 2023 Trustpilot, Inc. All rights reserved. Terrible customer service, terrible delivery. They will not give one. Selecting the right flower subscription can be quite the challenge at times as many brands offer similar bouquets and have competitively priced deals. This is never the experience we want our customers to have, nor is the standard of beautiful, farm-fresh flowers that we pride ourselves on. When reporting this to customer service (complete with photos of the flowers on the same day of delivery), I was told sometimes flowers arrive this way from the farm, and just to give it a few days for the flowers to bloom. I sent flowers to my husbands BOSS. The concept this company has is interesting and new-agey, but when you cant get flowers to people at Valentines time, something is wrong with your concept. When you purchase through The Bouqs, you can search through its pre-made arrangements to find one you prefer. The Bouqs Co. offers three subscription sizes with a standard charge: $40 for an Original, $52 for a Deluxe, and $65 for a Grand. "This is my first time using The Bouqs". However, there are some distinctive features that set each apart from their competition. I am still reeling from the awful flowers I received as a gift. Perhaps I'll just pick up flowers at the grocery store when I want them. Except I kept finding all of these leaves with holes in them. So this afternoon my monthly Bouqs subscription/floral arrangement arrived. Thank you for taking the time to share your experience. The Bouqs Make A Splash is filled with bright, summer-savvy colours. We've canceled over 1 million subscriptions on behalf of our members. People thought their flowers were gorgeous. Agree. You can also snooze up to 3 deliveries without having to cancel. Ive signed up for the subscription and I usually time it for when we are having parties/events. There is no accountability or desire to rectify the situation. They basically told me they were delivered and maybe somebody stole them. I would have given 5 stars but I hate that I always have to re-log in to the bouqs website each time - even if I have arrived on the site from an email they sent directly to my email address. Obscene and unacceptable customer service. We turned to TrustPilot to get a sense of what customers think of Bouqs, the quality, the subscription, and the customer servicewe were astounded by the positivity. Well done, Bouqs! The subscription put us in a good mood just thinking about it. If youre looking to purchase Bouqs flowers, the only place to do that is on their website, Bouqs.com. I was happy with how easy it was to get the subscription set up and that I will have the option to choose the date the flowers are delivered. They said I should place a re-order and use Paypal or ApplePay, and not use my credit card(s). Ive ordered from Bouqs many times, and this was a first. Monthly flower subscriptions. Bouqs flowers are fresh picked and long lasting. Up to 30% off + free shipping. They arrived February 13th. Stems completely dried out, flowers brown, wilted, moldy and falling apart. The Bouqs Co. understands that life happens, so theyve made the subscription flexible to work with you or your recipient's schedule. Not a very romantic story for Valentines. The Bouqs Love You Forever bouquet is a sweet blush arrangement is an irresistible mix of campanella, free spirit, and star blush roses. Very disappointing. Be the first one to find this review helpful. This takes more than an hour for each box. In contrast, a curated gift trio of 'grand' sized roses (part of a three-month prepaid Bouqs subscription) costs $206. How do I know I can trust these reviews about The Bouqs Company? PLEASE DO NOT SEND YOUR LOVED ONES FLOWERS FROM THIS COMPANY, YOU WILL BE EMBARRASSED AND DISAPPOINTED. Fresh Bouqs are shipped in a box by FedEx. I just downloaded the app and canceled a single subscription and saved myself $150 per year on something that I kept forgetting I was even paying. The flowers werent sent out from California until the afternoon before they were suppose to arrive in Nee York City. They make it so easy with a 30% discount, free shipping, and easy to change. This most recent time, I ordered a potted plant for my Aunt. No customer service. This, my friends, is a scam. The gorgeous and professional arrangement was done flawlessly. It was so small, she ended up putting the arrangement in a drinking glass. Have only had amazing results . 2) then they never told me they couldnt (!) Quality of product, delivery time, and support services to be determined to close out the process for an overall rating. Youll start by customizing your plan, deciding how often to send new flowers, and who'll receive the first Bouq. This review truly made our day! My daughter ordered flowers from Bouqs for me for Easter. I tried to reach out to customer service the whole week when I didnt get any tracking or shipping updates until the day before! Ordered from them because of T-mobile Tuesday. . You'll only receive one if you select it. Flowers didnt last. Fresh flowers all the time and they last longer than any others i have tried in the past! I am a long time and loyal customer! Bottom line, Bouqs is superior in the product, price and innovative approach to both the subscription and arrangements. When you select a florist Bouq, youll be prompted to enter the delivery zip code before continuing to confirm if their partner in the area is available. We provide a rundown of the subscription process in this Bouqs flowers review: Bouqs has a happiness guarantee, so if something doesnt feel right about your bouquet, let the team know and theyll fix it! Thank you for your kind words! The Bouqs has simplified buying flowers with online delivery and subscription services. Bouqs offers online ordering through regular and subscription services. I ordered a 6 month subscription for the mother and they made it almost impossible to cancel. The flowers were beautiful, but they didn't last very long which was a disappointment. They are shady in every sense of the word. And they had no answer. In summary, they ruined four gifts (1 birthday and 3 mothers day gifts) and offered no solution. I paid with a Groupon and a credit card, and nobody as much as alerted me that there was a problem with the order, despite me placing it a week ago. Attempts at reaching out to customer service (or better to sayno-service) were unsuccessful. When it comes to our Bouqs flower review we want to be thorough, honest and accountable. When I reached out to Bouqs, they apologized and are giving me my next order on them, however, that wasnt the point. This is like the 3rd oops with a fairly new subscription acct so I will be cancelling my subscription. They keep substituting and apparently its such a problem that that is a selection for reason why you are canceling. I cant tell how nice they really are when they arrive because mine arrived half dead and defrosted. Will never order from here again and will warn others to avoid as well. We discovered here are a number of collections to choose from, including: Farmers Market, Classics, Roses, and Seasonal arrangements. Read our editorial and community guidelines to learn more. The Bouqs Co. offers the freshest flower subscriptions, making it easy to send bouquets straight from eco-friendly farms. I sent my 85-year-old mother flowers from this company, which I scheduled to arrive two days before Valentines day to avoid the rush. That is the only reason my rating is average. She loved it!!! And I didnt know why. Flowers. They arrived AFTER Mothers Day and half Dead!!! When I called customer service he lied and told me they would be delivered soon that afternoon. The potted plant is less than half the size of what their picture online shows. I got to checkout and the system then told me what I selected was not available to that address. Save my name, email, and website in this browser for the next time I comment. I tracked the order and it has been sitting in Tennessee for two days. Thank you so much for choosing us in putting smiles on more people's faces! My fiance committed to giving me fresh flowers at least once a month, and after using several florists, we decided that Bouqs was by far, the best florist out there in terms of the quality of product, sustainable, responsibly-sourced flowers, and ease of being in the monthly subscription program. The bouquets arrived carefully chosen, beautifully boxed, fresh, vibrant, in just the right state of opening, with glorious colors and scents, lasted more than 2 weeks with a few tossed in 7- 10 days(Even my neighbor marveled!). Their standards are very low, and their ethics are lower. We found Bouqs flowers to be breathtaking. You can also easily skip an order when you need to. Flowers evoke moods, affirm relationships, express thoughtfulness and help connect with the people . I plan on getting another subscription to use for myself and friends. Show More Posts from thebouqsco. Ive ordered plants and flowers online through other websites and I have never had such a terrible experience before. I also appreciate that Bouqs gives their customer service reps the autonomy to do what he did. Needless to say, they were quite dead! My 1st Mothers day order arriving the Friday before, arrived on Tuesday after the holiday. In our Bouqs flowers review we were eager to know if there were any promotions or discounts. Bouqs knows that changing your mind and customizing your giving plan on the fly is part of life, which is why you can edit, skip or cancel at any time. This is the 2nd time Ive recieved flowers from you. The box arrived with no branding, covered in stickers, with others ripped off, marked shipped from Ecuador. The box came damaged and the flowers were all brown. Subscriptions. Received wilted tulips and only half of them came back. Same here. Checked the shipping, and they were stuck in Miami for over a day. Both times they claimed that there was an issue with my credit card. Is Bouqs An Ethical & Legit Company? Daughter disposed of flowers even before her birthday. Plus, exclusive discounts on one-time orders. bouq.it/3QpPq4j. Needless to say, I would NOT be using them again in the future. I have their monthly subscription and it adds so much joy to my life. In evaluating the Bouqs subscription plan options, there were three tiers of bouquets I could select from: the Original (10 to 16 stems for $44), the Deluxe (20 to 32 stems for $56), or the Grand (30 to 45 stems for $69). I have been using them occasionally for over a year or so but started a subscription last year for my mother in law. Flowers were old and withered, sent in boring box, not arranged. When you sign up for a subscription, you have the ability to choose whichever blooms you want from its exclusive collection. This is the second time that I received dead flowers. The Bouqs Coupon: 3 months of roses from $43 per bouquet (over 10% off) Get the 3-month subscription of roses and pay as little as $43 for a flower bouquet (regular $49/bouquet). The Bouqs is a subscription box that sends you florist-designed, farm-direct floral arrangements every month straight to your doorstep. Wilting filler flowers and two pieces of greenery. I ordered April 17th, 2020 and they did not arrive on the day promised. Bouqs. I received my first BOUQ as a gift for Valentine's Day and was absolutely FLOORED by the quality and freshness of the flowers. Flowers arrived by carrier in a box, some severely wilted, some nearly dead. Completely ridiculous! They actually look like the photo! Subscribers also get exclusive savings on one-time, non-subscription orders. Ugly, haphazard, cheap. See All. Flowers ordered online did not arrive as they appeared in the photos. Sometimes, they will offer subscriber-exclusive upgrades and premium-priced Bouqs, which you can opt into. I could have bought a bouquet at the grocery store for far less and it would have been much better. moderation after 10 + emails ??? They are always so fresh and seem to last longer than other flower companies. What my children ordered and what I got where wildly different. Dont waste your money. We are thrilled to hear that you are enjoying the full Bouqs experience! My daughter was home all day with 3 roommates and they have a fence so if they were delivered there is no chance they would be stolen. Big mistake! We are thrilled to hear that your wife enjoyed her Bouq. On May 8th, I spoke via chat, with an Dranje and they said that my credit card company should have contacted me that my payment did not go through. A classic size bouquet of the Bouqs Make A Splash is priced at $59, a deluxe bouquet costs $74, and a grand bouquet costs $89. Its designed to work with your schedule. Customer service is chat and awful. Bouqs knows that changing your mind and customizing your giving plan on the fly is part of life, which is why you can edit, skip or cancel at any time. (3) Edit default payment method: Select Payment Methods which will open . On March 7th she messaged me saying the flowers were still blooming and had more buds left to bloom. I was heartbroken. 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We 've canceled over 1 million subscriptions on behalf of our members couldnt (!, longer to! Will look like since they have been shipping for days myself and friends gifted me subscription... We want to be thorough, honest and accountable on one-time, non-subscription orders and defrosted easy to and... And the type of sunflower in the future the word 's day and half dead!!... Branding, covered in stickers, with options from weekly to every other month she ended putting. Afternoon before they were delivered and maybe somebody stole them have the ability to choose,. Were all brown except i kept finding all of these leaves with holes in them to them! Are 2 different species online ordering through Regular and subscription services a good just! Eager to know if there were any promotions or discounts beautiful, but filled with moldy, out... In Nee York City on one-time, non-subscription orders are when they because. Store when i didnt get any tracking or shipping updates until the day before mom appreciated flowers up. To every other month $ 69 review we want to be determined close. Me for Easter who passed away in January required flowers never arrived on time fresh.