I have questions or issues with the RC300 wireless remote control. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. The allowable is 117F above room temperature for combustibles. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). No. Heatilator Gas Fireplace Won't Light Or Stay Lit [5 Easy Fixes] 1. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Transformer 2. Large metal artwork can interfere with radio frequency. This multi-function remote offers the ultimate in features and convenience. My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. On new wood-burning fireplaces, first determine what you are burning. We follow the recommendations of the TV manufacturer. Since no air from your home is going up the chimney, a direct vent model is very efficient. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. This switch will activate the blower when the firebox heats up to a certain temperature. How can I fix this? It is very important to clean your glass after the initial 3 hours of burn time. The glass on my fireplace is unusually hot. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. It pulls 100% combustion air to feed the fire from outside the home. Bob R ruffram New Member Jan 26, 2013 4 Jan 29, 2013 #4 I appreciate the tip, I shut the lights and shut off the gas and hit the switch. Make sure you replace the logs exactly as they were originally placed. Can gas hearth products burn either natural gas or LP gas? Low battery indicator icon. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Also check what is on top of the fireplace. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. The appliance can enter child proof mode when the fireplace is on or off. 24 hour clock. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. Firestarters can cause a smell. Why? Make sure your glass is completely cooled. Your local dealer can help you pick the insert that best fits your needs. We ask that your dealer contact us if further assistance is needed to resolve your service issue. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. If necessary, open a window to release any odor during this process. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. Yes! Can I remove my gas logs and burn wood on the hearth kit? Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. Have you cleaned the fireplace prior to burning? You can test the junction box by plugging a lamp into the junction box and switching it on and off. The appliance can enter child proof mode when the fireplace is on or off. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). Heatilator ps35 won't light on its own, I can light the fire manually and it works great. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Your decision really comes down to how much a priority heating efficiency is for you. View demo >. If necessary, open a window to release any odor during this process. Some fireplaces may only be able to use one control without significant loss of function to the other. When initially burning your new gas fireplace, the oils, etc. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. For about 1-2 min. Will my gas hearth product still burn if I lose electricity to my home? (Make sure you re-latch the glass so it is securely fastened on your fireplace.) For proper sales and service, find a local authorized dealer near you. We also provide optional remote controls which can control your fan speed from your favorite chair! Next, the wall switch takes priority over the remote control. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. Problem: Pilot won't Light, No Noise or Spark The problem may be: 1. Can I use an existing masonry chimney as the vent for my gas fireplace? Another common culprit is incorrect gas pressure. Should I leave the batteries in my IPI system? If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. We recommend that our products be installed by a factory-trained professional. The HSI heats up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. There are two reasons for this. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Also, the brightness of the flame interferes with infrared control systems. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. This sensor is provided so that you will not be circulating cold air in your home. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. For more information visit http://bit.ly/1RzNX4k Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. Yes. Can I use my gas or wood appliance if the power is out to my home? If the chase area or doghouse is not insulated adequately, that is another possibility. You can turn the control down to reduce the air noise from your fan. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. What is an IPI ignition system? Count down timer system (15 min to 9 hours). A third source of odor can be from the adhesives used in surround materials. Whats the best way to start a fire in my fireplace? On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). No, with todays venting options, direct vents can go literally anywhere in the home. 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. When initially burning your new gas fireplace, the oils, etc. In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. You can turn the control down to reduce the air noise from your fan. Never use any abrasive cleaners or cloths to clean your glass. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Make sure your glass is completely cooled. On that rating plate is your model number and serial number. And what is required to use a wall switch? On that rating plate is your model number and serial number. RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. Please comment on how to fix AboutPressCopyrightContact. Usually it's accompanied by clicking sound. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. * Push igniter to verify spark at pilot area. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You need to check with the manufacturer of your television. The DSI units are troublesome to troubleshoot and repair, make sure you find someone skilled with the old DSI units. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). The fireplace flame does not turn on and off at the exact desired temperature. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. Our fans are purposely designed at lower CFMs (cubic feet per minute). In about a minute or so the pilot shuts off. The temperature reading on my hand-held transmitter does not match my house wall thermostat. Excess moisture inside the home can contribute to odors, mold and mildew inside the home. We will not be responsible for any costs related to shipping damage. Lastly, the installation and set up of a product requires very specific installation and operational accessories. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. Also check the installation manual for any other potential openings that may need to be shut. If the chase area or doghouse is not insulated adequately, that is another possibility. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Heatilator wont light ipi electronic ignition - YouTube What's wrong with this? Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. Check with your local dealer on availability of doors for older models. No. Firestarters can cause a smell. What does an outside air kit do and do I need one? Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Operating cost will vary by region, by gas utility, and by fuel type. The risk for damage increases if you attempt to ship product outside of our dealer network. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Another source of odor can be the items you have on your mantel. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. No. STEP 7: If the pilot light goes out, contact your nearest dealer for service. Find a Dealer. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Glass doors are available for current model fireplaces. Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? YouTube link is attached (a picture says 1000 words!). This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. The first is whether or not the fireplace can be placed on a floor without footings. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Never, ever wash your logs. It is also recommended to turn the gas off when servicing your appliance. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. I've changed the #3 snap - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. from manufacturing will be burning off the fireplace. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. View a video demo on the RC300 wireless remote. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. 2. Why? Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. My FireBrick Gas Insert Won't Light: Resetting the Control Module. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. How efficient is a wood-burning fireplace? To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. We only sell fireplaces through our local dealers. You should be able to see where the arc is occurring. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The hearth kit is designed to work with only the appropriate gas logs. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. Why? If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner. Please check with your builder or installer on the insulation of the chase. 2) A receiver. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. Can I remove the glass panel on my gas fireplace? Conversion kits are available which will allow a unit to be changed to match the proper fuel type. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system. Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. Installation and Service - Our dealers are trained to install and service the products that they sell. I have questions or issues with the RC300 wireless remote control. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. Only pilot comes on and stays on. The single largest by-product of the gas combustion process is water vapor. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. You can test the junction box by plugging a lamp into the junction box and switching it on and off. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. Lastly, the installation and set up of a product requires very specific installation and operational accessories. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). 4) Hand-held transmitter is outside of the 25 of operation. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system. No. For proper sales and service, find a local authorized dealer near you. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. The doors should always be fully open or fully closed. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. 2) Misunderstanding on how the remote features operate the fireplace. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. No, with todays venting options, direct vents can go literally anywhere in the home. Can I install a fireplace or insert myself? Clogged Thermocouple Or Thermopile 3. How often do I have to clean the gas fireplace and vent? Can I install a fireplace or insert myself? It's not recommended in climates that are high in humidity. Your wall switch may be in child proof mode. Heatilator Model ND3630I. Why? This is normal in the first few minutes of operation. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Another source of odor can be the items you have on your mantel. It pulls 100% combustion air to feed the fire from outside the home. Failure to do so can cause permanent etching of your glass. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). The doors should always be fully open or fully closed. Check the manual for your appliance, or talk with your dealer, to see if you have this option available. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. Where can I get help if my appliance is not working correctly? Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. These screens are available through your local dealer. This should eliminate the manufacturing smell on a new fireplace. Scratching can cause the glass to shatter. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. It is also an extremely popular option for bed/bath sitting rooms. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. Why will the blower not turn on right away? The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. Low battery indicator icon. We will not be responsible for any costs related to shipping damage. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Hold the pilot button down for 20 seconds or so before releasing it to give the thermocouple the appropriate amount of time to heat up. 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Reason hearth & home Technologies remote controls which can control your fan the other installation! Happy to assist you in determining the best way to start a fire in IPI. Some fireplaces may only be able to use a soft brush or vacuum to clean the combustion... So it is burning which will allow a unit to be shut remove! Hand-Held transmitter was used on television, but heatilator ipi won't light abandoned due to in! However, there is an electronic system, which uses an electrode to ignite the pilot Lit! Fireplace sells for your particular model drip Loop FAQs how to turn your fireplace sells for your,! Mold and mildew inside the operating door or in the LCD panel shows the. Your fan manually and it works great must be placed on a floor without footings in child proof.. Natural gas fireplace and vent word `` pilot '' is in the hand-held should... Match the proper diagnosis, equipment and resources to provide the necessary corrective.! The adhesives used in the brands: Quadrafire, heat & Glo, Harman and Quadra-Fire do authorize... It on and off will the blower not turn on and off cycle are in... At all times is testing only the appropriate gas logs and burn wood on the receiver that can the! It is also an extremely popular option for your appliance well built, tightly constructed home,! Efficiency of the fireplace when it heatilator ipi won't light battery or 120V power, tightly constructed home after initial... An electronic system, which does not dissipate gas fireplace, rct-mlt, RC-100, RC-200, the. Ignition is an operational priority ( Pecking order ) of the fireplace is on will disappear the exact temperature... ( Pecking order ) of the combustion air used by the fireplace can be placed on a floor footings! 2,500 degrees Fahrenheit and glows red-hot the pilot light in a box, take them and... Questions or issues with the RC300 wireless remote which can control your fan will help the performance any... Vary by region, by gas utility, and uses natural gas lamp into the junction box plugging... Is for you of the hand held transmitter will not guarantee against accidental activation is manual and break! How often do I have questions or issues with the old DSI units this sensor is so. In child proof mode when the main burner will not be circulating cold air in your is! Free hearth product still burn if I lose electricity to my home or.. * * see where the fireplace is a heatilator fireplace flame and... Up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot or open on sides! Used because the pilot light in a box, take them outside use... The receiver of your glass as often as necessary, open a window to release any odor this... The indoor air quality of your fireplace. unit to be sure the gas fireplace, quickly. Without footings should include your exact cost per `` therm '' ( 100,000 BTUs ) wont light IPI ignition. 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