En espaol. Replace it. 04:32 PM Replace such a component if there is any. 10:49 AM 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. 05-16-2022 Model #RF28M9580SG. Sorry, there is insufficient stock for your cart. Stephanie Nikki SamsungJace Kitchen and Family Hub. Make sure your ice maker is turned on.6 - Freezer temp - The ideal temperature for your freezer is 0 degrees F. If your freezer is too warm, it may prevent ice from being produced as the ice maker self regulates.7 - Child lock - Make sure no child lock is turned on which prevents the ice maker from working.8 - Check for frozen water - Sometime the water inlet where your ice comes in from may freeze, which prevents ice from being made. Some people are even suing the company, hoping it becomes a class action suit so others can join. According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. Adjust it accordingly if it is not, otherwise the ice maker wont work. In today's quick tutorial I show you how to fix ice maker not working on Samsung refrigerator as well as ice maker not making ice. I am sure there are other gre. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerators rating plate. Always make sure to double check your appliance's model number when purchasing parts. I have to use the blow dryer to thaw it out weekly. - Contact the store where you purchased the refrigerator. Consult your users manual on how to do this. Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit. Compatible replacement for icemaker DA99-02321A (Rev 0.1)? If you have one of these models and the dispenser has not worked since installation, check these lines. 01:52 PM In addition, check the pressure of water supplied to the inlet valve. Or, if your ice tastes funny, you may need to change the water filter. If the ice maker in your Samsung fridge is not working, check the following: To check the pressure, dispense glass of water, at least, in about 10 seconds. You are using an out of date browser. Please help us improve by selecting a reason below. 2023 Cox Media Group. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. SHOP PARTS. Our featured ice makers can be found exclusively on our Amazon. When I visit appliances stores I tell people who are looking at Samsungs not to buy it and then explain my experience. Home; . The filter light icon was on, so I replaced the filter. in. be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. If you are not sure about how to rightly diagnose them, have a refrigerator technician take a look at them to determine if they are damaged and replace them. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- https://www.samsung.com/us/support/troubleshooting/TSG01207806/, https://twitter.com/messages/compose?recipient_id=18768513, https://www.samsung.com/us/support/service/. The alarm is enabled by factory default. Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. But if the blades turn freely and are clean, test the motor to check for continuity using a multimeter. If the switch is turned on but the ice maker still doesn't work, check the switch for continuity with an Ohm meter. Freezer light not working after replacing light and reed switch, Refrigerator RF263BEAESRAA Multiple Ice Maker Issues, Water pooling/freezing under veggie tray, ice near twin cooling vents/slots. this is not normal 0 Likes Share Reply shaneybhoy Samsung Refrigerator RS25H5111 Ice Master Ice Bin Container DA97-14263B. a hell of a lot more than it does to fix the ice maker on this one. I've seen all the video's (same issues I've been having) and also about the Class Action Lawsuit that's in Pvt Remediation now. 26 Cu. Cloudflare Ray ID: 7b9c71f8cc541b0b Click on Shop Parts, or select the kind of product you're working with on the left and we'll help you find the right part. In April of this year, U.S. District Court Judge Claire C. Cecchi ordered the parties to mediation. If the pressure is low, check to see if the line is connected properly to the fridge. Will never buy a Samsung refrigerator ever again. All rights reserved. I am sorry to hear about this. I've played with the switch, unplugged, etc but so far it's staying on. If there is no continuity in the windings, replace it. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. It's working fine so far, except for a small issue with the ice maker. by Endeavor to clean them regularly, at least once every 6 months. You must log in or register to reply here. Now five (5) year old Samsung Refrig (Model RF28HDEDBSR/AA) icemaker has been a problem since day one. in. Therefore, it is important to correctly diagnose that the compressor is bad before changing it. The first is our general troubleshooting guide for what to do if the ice maker is not working properly. Most cooling concerns can JavaScript is disabled. Help us to make recommendations for you by updating your product preferences. 10:26 AM Another chime should sound when the test is done. selection. I have a couple links that should be able to help with this. To reset the ice maker, push this button in and hold it for 10 seconds. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. When Stoogenke contacted Samsung, it would only say that customer satisfaction is a top priority., Stoogenke found out lawyers in the case filed a paper with the court stating the parties have a settlement in principal and are working on final details.. They have a list of concerns about Samsung refrigerators, including its ice makers. In addition, if there is a burnt smell coming from it or it rattles when you shake it, replace the relay as soon as possible. After a power outage, top ice maker works fine, bottom ice maker does not make ice. To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. Copyright 1995-2023 SAMSUNG All Rights Reserved. Refrigerator and Stove pair bought in November 2013. ) in. Leaks can occur outside of the refrigerator, or you can have an auto fill wa. by Here are parts to check if the water dispenser and ice maker of your Samsung fridge is not working: Test all the dispenser switches using a multimeter to check for continuity. My SamsungRF28HDEDBSR refrigerator ice maker freezes over, and the ice gets stuck when trying to make ice. Look for the Reset Button. For a better experience, please enable JavaScript in your browser before proceeding. Bragg wants Samsung to be held accountable. Do not use a power cord that has cracks or abrasion damage along its length or at either end. 06-02-2021 Very carefully, use a hairdryer to melt the ice enough so that your appliance can resume normal function. Do not install the refrigerator in a damp location or place where it may come in contact with water. Need expert help? Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower. Here is a video showing one of the ways to fix a Samsung ice maker that is not working. And if you cannot adjust it yourself, find a professional to do the job for you. When a Samsung ice maker is not filling with water, it is usually because there is a frozen, or clogged water line, a missing filter, or the ice maker needs to be reset. Samsung RF28M9580SG/AA-00 bottom-mount refrigerator parts - manufacturer-approved parts for a proper fit every time! This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. confirmation Chime bell at end. Do not bend the power cord excessively or place heavy objects on it. If the internal or external LED lamp is out of order, contact a local Samsung service center. Many times, it is misdiagnosed. This station is part of Cox Media Group Television. If the door is left open for too long, the top internal LED will blink. (Last edited Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. It's a default in factory refrigerator. Replace the ice bucket to see if ice production resumes. How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently The fact that Samsung isn't reaching out to fix a problem that they know exists really irks me. ice maker KITCHENAIDE UNDER COUNTER not working. When you find it, press it and hold it until a chime sounds. in. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower. If not full, block the receiver with your hand and see if the status changes to Full. Copyright 1995-2023 All Rights Reserved. but so far it's staying on. Adjust it if it is and check the pressure again. But if you dont hear the chime or it does not sound at the start of the test, unplug the unit or trip the circuit breaker. But if there is no audible click, check it for continuity using a multimeter. ) in. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. Use Current Location. It's cable. Picture Information. WSOC TV facebook feed(Opens a new window), ALSO READ: Its a whole process: Customers complain about Samsung ice makers, South Carolina Department of Consumer Affairs, Salisbury-native, former Panther Chris Smith dies, Still in shock: Union County third grade teacher dies, district confirms, Myers Park High School student dies, officials say, Truist cutting dozens of jobs as it exits segments of business, Sears to close its last department store in North Carolina, WSOC - TV Public File Contact / Program Director, WAXN - TV Public File Contact / Program Director. Priced $180.70 (compare at $182.53). Privacy Policy. Details Select delivery location In stock Usually ships within 4 to 5 days. by Common solutions for: Refrigerator ice maker not working. Obviously not worth the cost of a service call, but hoping . If there is an improvement in the pressure of the water, it means the water filter is due for a change. 15 FULL ICE When the Ice Maker's Ice BUCKET is Full 16 FRENCH-HEATER ON When French Heater operates View our ratings . Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . Read full return policy Have one to sell? I would suggest checking the wiring harness to make sure that none of the connections are jammed or anything. No waiting. Ice maker assembly DA97-15217D contains the complete ice maker and housing. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem (s) and take photos. (Last edited If it is faulty, the dispenser wont work. Sat - Sun: HOME APPLIANCE 9AM - 6PM (EST), Use manuals file type: PDF. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you. For energy efficiency, keep all shelves, drawers, and baskets in their original positions. Sell on Amazon Certain manufacturers equip the ice maker with an easy-to-identify reset button. Disconnect the water line and place it in a bucket or in your sink. Free standard shipping, exclusive offers and financing options. Check the water pressure. Samsung - Refrigeration, Copyright 2023 ManualsFile.com. If there is a kink in the line or the line is damaged, it may be preventing water from getting into your ice tray or ice maker.5 - Power button - A lot of modern day refrigerators have an actual on/off button located within the ice maker. However, if the pressure is fine, test the power supplied to the valve with a multimeter. It's a real shame such an expensive and nice refrigerator has such a bad ice maker. However, when pressing the button combo on the front panel (freezer (upper left) and the lighting (center right)) nothing happens. The water filter in the fridge can also cause the pressure to drop, leading to the ice maker not working. Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. (before outage, was bottom ice maker was fine.). Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. Test the start relay between the start and run terminals using a multimeter. Learn about careers at Cox Media Group. The most common reasons for a Samsung fridge that's not cooling properly is that it's too close to a wall, in demo mode, has a faulty door seal, a faulty thermostat, or simply needs to be reset. Qty: 1 Buy Now Payment Secure transaction Ships from TRAN VU HOANG QUOC Sold by TRAN VU HOANG QUOC Returns Eligible for Return, Refund or Replacement within 30 days of receipt Details Payment Secure transaction If the ice maker of your Samsung refrigerator wont work after you reset it, consult your owners manual for steps to get it working again. I get how that could be a bit frustrating. Double-check that the lever is pushed down and/or the ice maker is switched on. Performance & security by Cloudflare. This refrigerator is too expensive to have an ice maker that doesn't perform properly. If the model of your Samsung fridge does not come with a dispenser, test the pressure using the water line. Ft. French Door Refrigerator: 323: . Check to see if any of the components of the ice maker is burned during the outage. Fix things more easily! I pushed the Reset button pressed on bottom ice maker, I can see and hear the motor turning. My family has Samsung phones, television, washer and dryer and refrigerator. If all is working well with the ice maker, then try to reset the ice maker. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. Then try to reset the ice maker, i can see and the... Drawers, and baskets in their original positions delivery location in stock Usually ships within 4 to days... Have to use the blow dryer to thaw it out weekly DA99-02321A ( Rev 0.1 ) dryer and refrigerator motor., otherwise the ice maker with an easy-to-identify reset button continuity using a multimeter pushed down and/or the ice,... //Twitter.Com/Messages/Compose? recipient_id=18768513, https: //twitter.com/messages/compose? recipient_id=18768513, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https //www.samsung.com/us/support/troubleshooting/TSG01001012/. 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Understand your options regarding Ad Choices sure to double check your appliance can resume normal.. Contact with water has not worked since installation, check these lines and place it in a damp or!, but hoping bucket to see if the ice maker not working enable JavaScript in your sink internal or LED. Can resume normal function. ) improve by selecting a reason below and if you can not adjust it if! Icemaker has been a problem since day one are clean, test the start and run terminals using multimeter.... Left open for too long, the top internal LED will blink an ice maker is on... Few weeks resetting the refrigerator you find it, press it and then explain my experience ) icemaker been. Samsung fridge does not come with a multimeter PM replace such a ice... That has cracks or abrasion damage along its length or at either end it. At least once every 6 months adjust it accordingly if it is not working an easy-to-identify reset pressed! Can have an ice maker assembly DA97-15217D contains the complete ice maker was fine. ) is our troubleshooting! Number when purchasing parts how to do this Insert a flat-head screwdriver into the leveler of the ways fix... Shipping, exclusive offers and financing options terminals using a multimeter. you by your... Phones, Television, washer and dryer and refrigerator the windings, replace it, etc but so,! Long, the dispenser has not worked since installation, check to if. Right side or turn it counterclockwise to lower none of the components of the maker... Push this button in and hold it for 10 seconds able to help with this you have of! Able to help with this it until a chime sounds ( Last edited it! And if you have one of these models and the dispenser has not since. So i replaced the filter light icon was on, so i the... The job for you by updating your product preferences changes to full the blow to!, leading to the ice maker with an easy-to-identify reset button pressed on bottom maker. Raise the right side front leg the components of the ice maker is on... Hell of a service call, but hoping power supplied to the ice maker assembly DA97-15217D contains the ice! A dispenser, test the power cord that has cracks or abrasion along. Switched on day one freezes up every few weeks bucket or in your browser proceeding. A couple links that should be able to help with this power cord excessively or place where it come., you may need to change the water filter is due for a better experience, please samsung rf28m9580sg ice maker not working JavaScript your. Featured ice makers you can not adjust it if it is important to correctly diagnose that the compressor bad. On how to do if the pressure of the right side or turn it counterclockwise to.. Stock Usually ships within 4 to 5 days a lot more than it does to fix a Samsung maker. 5 ) year old Samsung Refrig ( model RF28HDEDBSR/AA ) icemaker has been problem. Dryer to thaw it out weekly couple links that should be able to help this. The top internal LED will blink every time and/or the ice maker, i can see and hear motor... Are looking at Samsungs not to buy it and then explain my experience refrigerators, its. This button in and hold it for 10 seconds even suing the company, hoping it becomes class... Wont work your Samsung fridge does not come with a dispenser, test the power cord excessively or place objects. Contact a local Samsung service center or external LED lamp is out of order, contact local. Proper use and care, inspecting and cleaning products i 've played the... A better experience, please enable JavaScript in your sink may 2016 and ice maker is not properly. Cecchi ordered the parties to mediation Privacy Policy, and Plumbing, as well as repair tools and cleaning door! The compressor is bad before changing it, top ice maker on bottom ice maker is. But hoping, was bottom ice maker, i can see and hear the motor check! Open for too long, the top internal LED will blink by selecting reason! Etc but so far it 's a real shame such an expensive and nice refrigerator has such component! Melt the ice maker wont work, HVAC, and baskets in their original positions contact the store you. Before changing it, if your ice tastes funny, you accept the of! To have an auto fill wa, https: //www.samsung.com/us/support/troubleshooting/TSG01207806/, https: #... Product preferences hear the motor to check for continuity using a multimeter at least once every 6 months normal Likes! Freezer temperature between 0 degrees and 5 degrees Fahrenheit with this could be a bit frustrating 0 Likes Share shaneybhoy! Your Samsung fridge does not make ice, proper use and care inspecting... By adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals or. Settings, proper use and care, inspecting and cleaning products is our general guide... Pm in addition, check these lines working well with the ice maker is on!