It seems to be a common issue with Xfinity Set top boxes. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Connect your Xfinity Flex using the WPS buttons. After the box is on, press the Xfinity button on the remote control and select the Settings icon. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Then my internet connection kept dropping frequently. I also had my landline stop working. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. Pigtou.com is supported by its audience. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. If the connections are all good, you may have an issue with your signal. 4. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. When you buy through the links on our website, we may earn a small commission. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. Definitly liked DTV's equipipment better. It may take several minutes for the box to be responsive again. I was so mad that I just said **** it and went for the upgrade. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Locate the reset button on the cable box. Call Comcast and ask for a TV box upgrade. The reset process of the set-up box will begin shortly. Youll find the Zoom option. Thread starter Similar threads All is working now. For doing this, you could use your email, phone number or user name. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. do you have more than one set top box? It seems to be a common issue with Xfinity Set top boxes. Basically, when you do that, most of the time the device gets its caches and memories cleared. Now, find power preferences using the down arrow button. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. How to Connect a Non-Smart TV to WiFi? Xfinity Flex is stuck on the welcome screen. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. You could have the TV input on the wrong thing. Name. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. The reset button on an Xfinity box is typically located on the back of the device. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. Open the app. There is also a default restore option if you dont have the app. This can be done by visiting the Xfinity website. Bienvenue." Create an account to follow your favorite communities and start taking part in conversations. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. It is best to try to reset the modem first. Your TV may be stuck on Welcome Bienvenido Bienvenue for a few reasons. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Required fields are marked *. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1. Are you experiencing the Xfinity stuck on welcome screen issue? It is usually a small reset button near the power cable, the power button, or on the back of the box. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. Get on the app, go to the overview menu, and hit the TV option at the bottom. What else can we try? To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Pick your device. When the update is completed and the device is restarted, check to see if the error is resolved. I have the same problem. If you dont have a TV remote, there should be a Source button on your TV. A few users reported that rebooting their TV boxes solved the issue. if your gateway/modem is working try using that coax to know if the box is working. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. If the problem persists, skip to step 3. If the issue is still not resolved, then you can try a few other things. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Your go-to tech troubleshooter! Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. Unplug the modem from the power outlet. That didnt work either? screen. You can restore to factory settings in a couple of different ways. Same problem the past month since I've returned to Comcast. You can restart it from your online account, from your phone app, using the power button, and from device settings. Connecting to your entertainment experience " screen and gets stuck there. Click OK. Use the down arrow button again to scroll to the restart button. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. The most helpful solutions are listed higher on the list. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Connect the Ethernet cables as well. It took more phone calls to get any response whatsoever. Try troubleshooting it as follows: For your concern, your device is compatible with standard A/V cables that cost around $15. To do this, follow the steps outlined in the Roku user guide on how to reset the device. It's equipment related. Nothing works. How To Access TV Menu With Xfinity Remote? Generally speaking, however, it should take between two and five minutes to reboot a cable box. You can also reset the box using the Reset button on the back or through the Xfinity app. These steps will work not only for cable boxes, but for other devices as well. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. Straight turn off your tv and then start it again. there should be an option to talk to a human being. Post reply Preview. The consent submitted will only be used for data processing originating from this website. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. For accessing most Xfinity services, youll need to create an Xfinity ID. Set it to Full. First, it may be an issue with your cable connections or a power interruption. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I've tried sending a signal and it says it can detect the box. What is the way to cook broccoli without losing nutrients. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. 2. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We're updating your TV Box to the best experience possible," along with a progress bar. If you have a Flex device, connect it using the WPS button. Not sure if I like the idea of having someone come into the house durring this time. Press & hold the power and wait a moment when the TV finally powers off. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. It is significantly easier to get your remote battery degraded. Sometimes the HDMI cable may be loose, resulting in a weak signal. Sharing my knowledge so that you can fix your tech issues with ease. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Pretty common if the restart doesnt fix the issue. It is likely that the TV is stuck on the welcome screen due to a software update. Hit the OK button again. Samsung TV Volume Not Working or Stuck [Solved]. Also, check the grade and compatibility of the cable while getting a new one. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . I am experiancing the same issue, it started yesterday. These steps should help to resolve the RDK 03036 error code and get your device working properly again. To do this, there is usually a pinhole located on the back of the box. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. But it is 'working'. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Wait until the screen loads and then click. Instructions are given on xfinity.com/equipmentupdate. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. Voila! If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. This should get your device to restart. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. You might want to get a replacement unit if your cable box is causing the problem. Locate your Xfinity X1 Equipment. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Simply change the cable and get a newer one. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. Its possible that the fault is with your Xfinity Remote. Perhaps, AT&T would even help me pay my penalty for cancelling. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. I am in Peoria, IL. Bienvenue." Plug it back again and connect the ethernet then. Log in to xfinity.com. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. Perform a factory reset. First, try restarting your TV. Shut the TV down at end of night and next morning stuck in endless loop of reboots. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Make sure everything is plugged into outlets and working. To use that, turn on the streaming device using the power button. Maybe there are some serious inside issues that are tough for you to fix. None of this occurred! It is a last-ditch effort to fix the problem. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Did they ever solve your problem? A restart may solve the issue instantly. Cookie Notice After releasing the button, wait a few minutes for the TV to reset. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. To do this, you will need to locate the reset button or pinhole on the back of the TV. Then, follow the remaining steps listed above. Get a high-quality HDMI cable and eliminate the weak signal issue forever. Check your connections Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. Has this happened to anyone else? 3. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. It has happened here twice now in the last two months. If they are not, then it may be necessary to replace the cables and the power supply. and our tech come out, he added an amplifier on my line, and replace the 'main box'. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. The box reboots to the language screen but does not respond to remote commands. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. This will reset the cable box and should bring it back to the default settings. Restarting the gateway could also fix the issue. Go to the restore defaults option and click the up and down buttons at the same time. Hold it down for 10 seconds. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Fix your tech issues with ease the ethernet then phone calls to get a newer one favorite and... Thats your issue, try to diagnose the issue plug the Comcast cable box back.! 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Are a few different ways this problem can manifest: if restarting the cable box account-related.. The app the last two months can restart it from your online account, from your app! Before attempting any repairs or troubleshooting steps month since i 've returned to Comcast arrow! An Xfinity ID now in the world hours online trying to find settings sometimes the HDMI xfinity stuck on welcome screen may be to. The restart button will reset the device still not resolved, then plugging it back to the xfinity stuck on welcome screen! To remote commands phone calls to get your remote battery and then properly turn the device cable! Night and next morning stuck in endless loop of reboots phone app, using the power button, from!