Make sure you haven't turned on theDo not disturbfeature for your mobile device. Contact the tenant admin. If so, you will also need to temporarily disable your proxy or firewall connection. UserInformationNotProvided - Session information isn't sufficient for single-sign-on. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. Verify that your security information is correct. Application error - the developer will handle this error. (it isn't a complex app, if the option is there it shouldn't take long to find) Proposed as answer by Manifestarium Sunday, February 10, 2019 4:08 PM These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. NationalCloudAuthCodeRedirection - The feature is disabled. KmsiInterrupt - This error occurred due to "Keep me signed in" interrupt when the user was signing-in. It is required for docs.microsoft.com GitHub issue linking. Authentication failed due to flow token expired. InvalidEmailAddress - The supplied data isn't a valid email address. This information is preliminary and subject to change. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. This article provides an overview of the error, the cause and the solution. InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. Have the user use a domain joined device. #please-close. The specified client_secret does not match the expected value for this client. If you arent an admin, see How do I find my Microsoft 365 admin? Find the event for the sign-in to review. RequestTimeout - The requested has timed out. To learn more, see the troubleshooting article for error. In the Troubleshooting details window click the "Copy to Clipboard" Link. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. Also my Phone number is not associated with my Microsoft account. InvalidRequestNonce - Request nonce isn't provided. Contact your IDP to resolve this issue. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. Try to activate Microsoft 365 Apps again. ApplicationUsedIsNotAnApprovedApp - The app used isn't an approved app for Conditional Access. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. I am trying to login to my work id using authenticator app. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. You could follow the next link. This error is fairly common and may be returned to the application if. The sign out request specified a name identifier that didn't match the existing session(s). By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. Created on October 31, 2022 Error Code: 500121 I am getting the following error when I try and access my work account to update details. Make sure you entered the user name correctly. AdminConsentRequired - Administrator consent is required. This can happen for reasons such as missing or invalid credentials or claims in the request. Error Clicking on View details shows Error Code: 500121 Cause To learn more, see the troubleshooting article for error. It is now expired and a new sign in request must be sent by the SPA to the sign in page. When activating Microsoft 365 apps, you might encounter the following error: Try the following troubleshooting methods to solve the problem. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities Send an interactive authorization request for this user and resource. Check the security policies that are defined on the tenant level to determine if your request meets the policy requirements. Please contact your admin to fix the configuration or consent on behalf of the tenant. The 2nd error can be caused by a corrupt or incorrect identity token or stale browser cookie. Click on the Actions button on the top right of the screen.. Application '{appId}'({appName}) isn't configured as a multi-tenant application. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Correlation Id: a04fe71c-7daf-40af-a777-e310447b9203 https://answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a?page=1. Contact your IDP to resolve this issue. Remediation. For further information, please visit. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. The application '{appId}' ({appName}) has not been authorized in the tenant '{tenant}'. Or, the admin has not consented in the tenant. UserAccountNotInDirectory - The user account doesnt exist in the directory. The app that initiated sign out isn't a participant in the current session. Client app ID: {ID}. Make sure you have a device signal and Internet connection. CodeExpired - Verification code expired. Step 3: Configure your new Outlook profile as the default profile. The application asked for permissions to access a resource that has been removed or is no longer available. InvalidResource - The resource is disabled or doesn't exist. TokenForItselfRequiresGraphPermission - The user or administrator hasn't consented to use the application. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. Generate a new password for the user or have the user use the self-service reset tool to reset their password. Otherwise, delete the account and add it back again". Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. Make sure your phone calls and text messages are getting through to your mobile device. If so, you can use this alternative method now. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Use a tenant-specific endpoint or configure the application to be multi-tenant. ConditionalAccessFailed - Indicates various Conditional Access errors such as bad Windows device state, request blocked due to suspicious activity, access policy, or security policy decisions. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). A security app might prevent your phone from receiving the verification code. The access policy does not allow token issuance. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. First, make sure you typed the password correctly. This user has not set up MFA for the home tenant yet (although Security Defaults is enabled in the tenant, all our users have only a mailbox license and do not need to login at all since Outlook is logging in non-interactively) therefore this seems to be key. Or, check the application identifier in the request to ensure it matches the configured client application identifier. The app will request a new login from the user. The application can prompt the user with instruction for installing the application and adding it to Azure AD. Make sure that Active Directory is available and responding to requests from the agents. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. MissingCustomSigningKey - This app is required to be configured with an app-specific signing key. Do not edit this section. No hacker has your physical phone. OnPremisePasswordValidatorUnpredictableWebException - An unknown error occurred while processing the response from the Authentication Agent. SasRetryableError - A transient error has occurred during strong authentication. to your account. Check to make sure you have the correct tenant ID. The token was issued on {issueDate}. On the Email tab, choose your account (profile), and then choose Repair. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Protocol error, such as a missing required parameter. InvalidRedirectUri - The app returned an invalid redirect URI. The account must be added as an external user in the tenant first. InvalidScope - The scope requested by the app is invalid. InvalidSamlToken - SAML assertion is missing or misconfigured in the token. Make sure your security verification method information is accurate, especially your phone numbers. If this user should be able to log in, add them as a guest. Saml2MessageInvalid - Azure AD doesnt support the SAML request sent by the app for SSO. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. I read this answer when Betty Gui, a Microsoft Agent, replied to Irwan_ERL on March 17th, 2021. If the license is already assigned, uncheck it, select, Open a Command Prompt window as an administrator. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. These two actions place you on an MFA Block List which must be released by a Microsoft Administration. Application {appDisplayName} can't be accessed at this time. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. InvalidRequestFormat - The request isn't properly formatted. Contact your IDP to resolve this issue. Although I have authenticator on my phone, I receive no request. ID: 6f83a9e6-2363-2c73-5ed2-f40bd48899b8 Versio. You can review default token lifetimes here: GraphRetryableError - The service is temporarily unavailable. AdminConsentRequiredRequestAccess- In the Admin Consent Workflow experience, an interrupt that appears when the user is told they need to ask the admin for consent. An admin can re-enable this account. This enables your verification prompts to go to the right location. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. PasswordChangeCompromisedPassword - Password change is required due to account risk. Misconfigured application. UserDeclinedConsent - User declined to consent to access the app. A cloud redirect error is returned. This error can occur because of a code defect or race condition. InvalidRequestParameter - The parameter is empty or not valid. AADSTS500022 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, MissingSigningKey - Sign-in failed because of a missing signing key or certificate. An error code string that can be used to classify types of errors that occur, and should be used to react to errors. Download the Microsoft Authenticator app again on your device. The request body must contain the following parameter: 'client_assertion' or 'client_secret'. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. InvalidClientPublicClientWithCredential - Client is public so neither 'client_assertion' nor 'client_secret' should be presented. privacy statement. @marc-fombaron: I checked back with the product team and it appears this error code occurs when authentication failed as part of the multi-factor authentication request. RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. Assign the user to the app. The OAuth2.0 spec provides guidance on how to handle errors during authentication using the error portion of the error response. The server is temporarily too busy to handle the request. The request isn't valid because the identifier and login hint can't be used together. InvalidTenantName - The tenant name wasn't found in the data store. UnsupportedGrantType - The app returned an unsupported grant type. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. A supported type of SAML response was not found. A client application requested a token from your tenant, but the client app doesn't exist in your tenant, so the call failed. When you restart your device, all background processes and services are ended. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Some phone security apps block text messages and phone calls from annoying unknown callers. DesktopSsoNoAuthorizationHeader - No authorization header was found. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. Never use this field to react to an error in your code. You can follow the question or vote as helpful, but you cannot reply to this thread. The error field has several possible values - review the protocol documentation links and OAuth 2.0 specs to learn more about specific errors (for example, authorization_pending in the device code flow) and how to react to them. Open File Explorer, and put the following location in the address bar: Right-click in the selected files and choose. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. Application '{principalId}'({principalName}) is configured for use by Azure Active Directory users only. UserStrongAuthClientAuthNRequiredInterrupt - Strong authentication is required and the user did not pass the MFA challenge. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. NotAllowedByOutboundPolicyTenant - The user's administrator has set an outbound access policy that doesn't allow access to the resource tenant. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? OnPremisePasswordValidationTimeSkew - The authentication attempt could not be completed due to time skew between the machine running the authentication agent and AD. The authorization server doesn't support the authorization grant type. Current cloud instance 'Z' does not federate with X. A specific error message that can help a developer identify the root cause of an authentication error. To learn more, see the troubleshooting article for error. If you aren't an admin, see How do I find my Microsoft 365 admin? Usage of the /common endpoint isn't supported for such applications created after '{time}'. WsFedMessageInvalid - There's an issue with your federated Identity Provider. How to fix MFA request denied errors and no MFA prompts. For example, if you received the error code "AADSTS50058" then do a search in https://login.microsoftonline.com/error for "50058". {identityTenant} - is the tenant where signing-in identity is originated from. when i try to login, "Sorry, we're having trouble verifying your account. Clicking on View details shows Error Code: 500121. You left your mobile device at home, and now you can't use your phone to verify who you are. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings. It may indicate a configuration or service error. Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e. BulkAADJTokenUnauthorized - The user isn't authorized to register devices in Azure AD. Sync cycles may be delayed since it syncs the Key after the object is synced. To fix, the application administrator updates the credentials. Use the Microsoft Support and Recovery Assistant (SaRA) The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. Please contact your admin to fix the configuration or consent on behalf of the tenant. SignoutInitiatorNotParticipant - Sign out has failed. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. For additional information, please visit. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. Apps that take a dependency on text or error code numbers will be broken over time. We recommend migrating from Duo Access Gateway or the Generic SAML integration if applicable. This type of error should occur only during development and be detected during initial testing. MissingTenantRealmAndNoUserInformationProvided - Tenant-identifying information was not found in either the request or implied by any provided credentials. UnauthorizedClientApplicationDisabled - The application is disabled. Client app ID: {appId}({appName}). Restart the device and try to activate Microsoft 365 again. Have a question or can't find what you're looking for? For more information, see theManage your two-factor verification method settingsarticle. Created on March 16, 2021 Error Code: 500121 Dear all, Please help, i'm having a trouble after delete my phone number and MFA . RedirectMsaSessionToApp - Single MSA session detected. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. The restart also shuts down the core components of your device. Verify that your notifications are turned on. As a resolution, ensure you add claim rules in. Error codes and messages are subject to change. Actual message content is runtime specific. UnsupportedResponseMode - The app returned an unsupported value of. OAuth2IdPAuthCodeRedemptionUserError - There's an issue with your federated Identity Provider. InvalidResourcelessScope - The provided value for the input parameter scope isn't valid when request an access token. The user's password is expired, and therefore their login or session was ended. This error is returned while Azure AD is trying to build a SAML response to the application. WeakRsaKey - Indicates the erroneous user attempt to use a weak RSA key. Request the user to log in again. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. We've put together this article to describe fixes for the most common problems. InvalidDeviceFlowRequest - The request was already authorized or declined.